About – Our Team

Meet our amazing team...

Andy Fryar in Bali

Andy Fryar

  • Joined the team in 2009
  • I’m a travel nut and an admitted wine ‘snob.’ Travel to wine regions is the ultimate!
  • 30+ years in the volunteer management space & passionate about driving the profession forward.
  • Founder of OzVPM (Australasian Volunteer Program Management) and a former President of Volunteering Australia.
  • Co-author of Volunteer Program Management: An Essential Guide (3rd edition).
  • With 9 kids and step kids – family is an important part of my life.
  • I’m most satisfied when I make a real difference for a Volunteer Manager and their program.

andy@betterimpact.co.nz 

Karen Buenger

Karen Buenger

Trainer / Consultant (& Client Support Agent)
  • Joined the team in 2016
  • My world turns for my family – my daughter, son and wonderful husband.
  • We love to travel far or near – Overseas to Germany to visit family or just to the Barossa in the caravan for the weekend.
  • I love cooking, drawing, journaling, playing my guitar, food, wine and playing games with friends
  • I’ve been working in the Volunteer Management space for 15 years.
    Previous President of AAMoV (Australasian Association for Managers of Volunteers) and a current board member for VSA&NT (Volunteering South Australia & Northern Territory)

Karen@betterimpact.com.au

Dahlia Opala

Trainer/ Consultant (& Client Support Agent)
  • Joined the Australian team in July 2019 after being a Volunteer Impact Enterprise Administrator for an Australian organisation for the last 2 years.
  • My background is in Education, Festival and Event management specialising in staff and volunteer management, logistics, training and project collaboration.
  • Passionate about best practices and standards in Volunteer Management and engaging children and youth in volunteering.
  • I am a natural creative and have performed in and directed live performances as well as visual design and making for film, installation and VR production. I also love drawing, especially animals and insects.
  • In my downtime, I live a quiet life with my partner James & step-daughter Charlotte and love spending time with my family, friends and in my garden with our plants, Rhodesian Ridgeback and chickens.

dahlia@betterimpact.com.au

Tony Goodrow and a boat he wishes he owned

Tony Goodrow

C.E.O. / Consultant (& Client Support Agent)
  • Founded the team in 2001
  • I love to sail (and am trying to convince my wife to live on a boat for awhile sometime).
  • Writing and playing a little music as a hobby is always fun.
  • Favorite volunteer experience – Founding Chair of a ten bed residential hospice.
  • Passionate about helping organisations reach their potential and am thankful that I get to do this for a living.
  • A big believer in the value volunteers bring to organisation and developed the Relative Impact model of measuring ROI to quantify that value.

tony@betterimpact.com or Ext.120

Dan Plaskon (and family)

Dan Plaskon

VP and Coder (& Client Support Agent)
  • Joined the team in 2001
  • Proud father of two wonderful girls and a lucky husband as well. 🙂
  • A huge believer in the benefits of reading as much as possible — I love to learn new things.
  • I enjoy going for long runs in the country as often as I can – nothing leaves me feeling more energized!

dan@betterimpact.com or Ext 123

Rob Bonesteel

Rob Bonesteel

CVA, Consultant / Trainer (& Client Support Agent)
  • Joined the team in 2014
  • I love Chicago and want everyone to love it too. I believe it is my responsibility to help visitors experience the best that my city has to offer. Just let me know you’re coming!
  • Some people describe me as a geek and a gamer. There isn’t a game I won’t try, however I do prefer German styled board games.
  • Often you will find me out riding my Triumph motorcycle.
  • Finally, I’m passionate about making the world a better place to live in. I’ve done this through service in the military, volunteering and work in the non-profit sector. My most recent position was as the Midwest Regional Volunteer Director for The Salvation Army in the USA.

rob@betterimpact.com or Ext 124

Amy Weiner

Account Manager (& Client Support Agent)
  • Joined the team in 2016
  • Raised on the Gulf Coast but have been in Columbus, Ohio for much of my adult life. Go Buckeyes!
  • I am the proud mom of two teenage boys and have actively volunteered with their Boy Scout troop for the past 12 years. One is an Eagle Scout and the other is getting close.
  • Love the warmer months when I can spend time outside gardening, sticking my toes in the sand on a beach somewhere or riding bikes with my family.
  • I am at home in the kitchen and love to bake and cook. I’m always trying something new!

amy@betterimpact.com or Ext 128.

Christina Mychajliw

Consultant / Trainer (& Client Support Agent)
  • Joined the team in 2018
  • Running is my one constant. From college hurdles to mid-life marathons, it grounds me in whatever form it takes.
  • Next adventure is indulging the artist within.
  • Believe everyone has the ability to strengthen the communities they live, work, and play in.
  • Professional fundraiser for ten years; volunteer manager for two. Thrilled to help others feed their passions volunteering, donating, and advocating for causes they believe in.

christina@betterimpact.com or Ext 130.

Brandi Zoskey

Account Manager (& Client Support Agent)
  • Joined the team in 2012
  • Family first. I’d much rather be out making memories with loved ones than folding laundry – it can wait!
  • Played competitive soccer including national championships, a soccer scholarship to Western Michigan University and a trip to the World Master Games in Australia.
  • Now I enjoy coaching my son’s youth soccer team and passing on the love of the game.
  • I’m more of a non-fiction fan when it comes to books. “The 7 Habits of Highly Effective People” by Stephen R. Covey is my all-time fave!

brandi@betterimpact.com or Ext 125

Carly Watson

Member Experience Coordinator (& Client Support Agent)
  • Joined the team in 2018
  • Proud of my close knit family – we love to play together and boating is at the top of our list.
  • A good deal of my youth was spent dancing and my two beautiful girls are following suit.
  • Spent ten years in volunteer management and quickly learned that there are many passionate and committed people willing to give their time and expertise for very little reward. Appreciation is key.
  • Very focused on fitness and nutrition but wine and gourmet fare is never out of the question, especially on weekends.

carly@betterimpact.com or Ext 127

Jose Batista

Jose Batista

Accountant (& Client Support Agent)
  • Joined the team in 2014
  • A musician in my spare time and have been playing music since the age of 5.
  • Love Sudoku puzzles, roulette, Microsoft Excel and basically anything to do with numbers and statistics.

jose@betterimpact.com or Ext 126

Marc Charbonneau

Communications Coordinator (& Client Support Agent)
  • Joined the team in 2017
  • I enjoy being outdoors surrounded by family, sunshine and the lake
  • Passionate musician, artist and media creator
  • I love a challenge, and will always take the opportunity to learn something new
  • Avid hockey fan… GO HABS GO

marc@betterimpact.com or Ext 129

Andrew Foster

Andrew Foster

Trainer / Consultant (& Client Support Agent)
  • Joined the team in 2008
  • Actor, musician, traveler, linguist and voice impersonator.
  • Proud fan of Star Trek and Coronation Street.
  • Seven years of experience training on Volunteer Impact.
  • Knows the difference between a café and a coffee house in the Netherlands.

andrew@betterimpact.com or Ext 121

Patrick McQuay

Patrick McQuay

Front End Coder (& Client Support Agent)
  • Joined the team in 2015
  • A certified car nut. I enjoy working on my project car in my spare time.
  • When I’m not doing that, I love to be outdoors – camping, hiking and canoeing with my family.
  • I also love to read, mostly science fiction and some fantasy.

patrick@betterimpact.com

Patricia enjoying her martial arts

Patricia Vandermeer

  • Joined the team in 2009
  • Nature and martial arts enthusiast.
  • Photography hobbyist.
  • Yes, I’m the one in blue.

patricia@betterimpact.com or Ext 122

Shannon MacKenzie

Member Support Agent
  • Joined the team in 2019
  • I am basically the walking definition of an extrovert and a proud Western Alum…Go Mustangs!
  • My career has been divided between kinesiology and volunteer management, with my most recent position being with Habitat for Humanity. It was at Habitat that my knowledge and passion for the Better Impact software developed, and I love sharing this with others!
  • I love most sports, but fastball, curling and basketball are my favourites, and I have been blessed to be a part of many incredible teams throughout the years!
  • Through volunteering, I have worked with a variety of organizations both locally and internationally. From festivals, to building, teaching English and coaching. I like to take on new challenges and meet new people!

Shannon@betterimpact.com or Ext 132