Why IT Departments Love Working With Us
Our database software is not just for Volunteer Managers...
Performance and Reliability
- Our guaranteed uptime excluding planned maintenance is 99.95%. Over the past ten years we’ve averaged 99.99% and over the past five years, 99.997%.
- We use primary and secondary dns providers to insulate ourselves from a single dns provider failure.
- Our database management system is deployed on dedicated, over-provisioned hardware.
- We monitor our systems 24x7x365 using internal, external synthetic and external RUM monitoring to ensure optimal service performance and uptime.
- We utilise a CDN to ensure our application assets are loaded quickly world-wide.
- We have a 1 hour hardware replacement SLA with our datacenter – ensuring faulty hardware is replaced quickly.
Backups – Full backup once per week, incremental backup once per day, transaction log backup once every 3 hours – 28 days retention – Full restoration tested once per quarter.
- A third party runs a penetration test annually and we are happy to share the results with IT departments.
- Our software stores user credentials using a strong one-way hashing algorithm (bcrypt) with random salting.
- We perform external vulnerability scans of our entire environment every week.
- We deliver all content using 256 BIT TLS (and fallback to 128 BIT TLS where 256 BIT is not supported).
- Data is encrypted at rest using 256 BIT AES encryption.
- Our systems are protected by anti-brute force login measures as well as an intrusion detection and prevention system. We also store a record of all successful / failed login attempts.
- Two factor authentication available for account admins.
- Option to look down admin access by IP address (Enterprise PLUS accounts).
- All server operating systems and applications are patched in accordance with recommended guidelines.
- We provide fast, knowledgeable technical support directly to IT departments from our lead architect and software developers.
- We provide 24×5 support via chat, email, telephone and web meetings to administrative users. Weekend support is also available via email and chat periodically on weekends.
- Our median first response to a chat is under ten minutes.
- Comprehensive searchable help files.
- A suite of video based training files.
- We operate a fourth-generation SaaS application (we’ve been doing “cloud” since before it was called “cloud”).
- All development work is done in-house.
- Our development methodology prioritises bug and security fixes ahead of new features.
- In choosing our suppliers, we only deal with the very best (not the cheapest).
- Our service status is available at betterimpactstatus.com and we always provide communications on planned upgrades.