Software Support

Experienced + Accessible + Dedicated + Global

"We're Here to Help!"

With Better Impact staff on three continents (all available to you by phone or the support system), member support being part of everyone’s jobs description and a combined 160 years experience in the nonprofit sector, we can support you in ways no other volunteer software company can.

“We’re Here to Help” is far more than a slogan. It drives everything we do. If you need a hand with your Volunteer Impact or Community Impact software, we are here for you in more ways than one.

Phone us

Your New Zealand phone number reaches out to our offices in four countries spanning three continents.

Submit a support ticket

When you submit a support ticket, the system will search to see if it can find an answer for you on the fly. If not, your question will get distributed to the support team (and everyone, including the company president is part of the support team). You can set the level of urgency and we will make sure we respond accordingly (or sooner).

Email us

Emailing is an easy way to submit non-urgent tickets. These get added to the support system that we all access so you never have to rely on one person to answer your questions.

Training Videos

We have created numerous training videos you can use to train yourself on our software, refresh some learning after taking our training or to train new staff.

Online Training

It’s easy to set up training sessions with us via the internet where we can both be looking at the same screen, at the same time and working through a training session geared specifically to your needs.

On-site Training

If you’d like some extra help to get started or if your organisation will have a number of administrators, we will come to you to deliver hands-on training sculpted to fit your needs.

Staff Turnover Training

If the position once filled by your main contact at your organisation turns over and there is someone new in the position, we offer one hour of free training to help the new hire in the transition.

Complete Program Design

Is your organisation just beginning to engage volunteers or about to expand your volunteer program in a big way? Could you use a hand getting designing the strategies and processes involved in great volunteer engagement? “We’re Here to Help!”

What people say about our support...

“The customer service we receive from the Better Impact staff is beyond compare. We know them by name, they understand our needs, they follow-up in great detail about every inquiry and the response time is amazing.”
City of Plano, Texas
“The biggest selling point of the software was, and continues to be to this day, the excellent customer service. Every inquiry has been addressed quickly via email or phone.”
Public Library of Cincinnati and Hamilton County
“Most important to us is the incredible support we get from the Better Impact team. From email responses to setting up additional trainings, the support has been phenomenal!”
Ronald McDonald House, Western Washington & Alaska
Would you like to learn more?
Get in touch with us!