Volunteer Impact

The volunteer software most likely to be recommended by your peers
(2019 VolPro Volunteer Management Progress Report)

What are you looking for in your next volunteer management software?

✓ Easy to use, intuitive interface

✓ Knowledgeable and friendly support online or by phone

✓ Customisable volunteer profiles and organization profiles

✓ Flexible scheduling with rules around who can do what

✓ Tracking and reporting on hours, outputs, feedback and more

✓ Individual and mass targeted email and text communications

✓ Desktop and tablet volunteer portal

✓ Free iOS and Android app for volunteers

✓ Volunteer time-clock and QR code express check-in

✓ eLearning for volunteer on-boarding and training

✓ Encrypted data storage and professional data protection

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Volunteer Impact Feature Overview

Volunteer Profiles

* Comprehensive contact information
* Track interests, availability and qualifications
* Unlimited custom fields of various types
* Volunteer photo
* Find profiles from any screen
* View scheduled opportunities in calendar or list format

Organisation Configurations

* Custom branding of your volunteer portal
* Social media feeds
* Email and activity templates
* Unlimited number of administrators
* Ability to limit functions available to administrators


* Search based on any information stored in the volunteer profile
* Save search queries and add links to them on your main page dashboard
* Include relevant date ranges in saved searches (eg last month)

eLearning Modules

* Add text, embedded videos, images and/or pdfs
* Create a quiz with multiple choice questions
* Set a passing score and permission to repeat the quiz
* A qualification in the volunteer profile updates automatically
* Contribute and use shared eLearning modules in our new eLearning Library. Learn More.

Flexible Scheduling

* No schedule, seasonal, episodic & recurring shifts
* Pre-qualified volunteers can self-schedule
* Print rosters in a variety of formats
* Save rosters in Word, Excel or as PDF

Tracking and Reporting

* Hours and numbers of volunteers
* Option to log hours automatically based on the schedule
* Timeclock with QR codes for quick & easy check-ins
* Volunteer feedback & outputs from their shift
* Save search queries on frequently used reports
* Select applicable columns and view raw data reports on screen
* All data exportable to Excel for advanced reporting
* RESTful API available

Individual & Targeted Mass Communications

* Email volunteers directly from the software
* Email volunteers based on a customisable set of filters
* Merge ‘First Name’ into email
* Dress up your emails with tables, fonts, colors or pictures
* Record of emails stored in the volunteer management software
* Automated reminder emails
* Send text messages

Desktop & Mobile Online Volunteer Portals

* Free iOS and Android app for volunteers
* Customisable online application forms
* Sign up for specific shifts or sign up as a group
* Download shifts to Outlook, Google, Yahoo or ical calendar
* Volunteer hours tracking software, log hours and generate an hours report
* Provide feedback at the end of a shift
* Access to your online document library
* Brand the portal to your organisation’s look
* Facebook, Twitter and Instagram feeds
* Compliant with WCAG 2.0 AA accessibility standards

Awesome Support by Phone and Online

* 24×5 Phone support
* 24×7 Email and ticketed support
* Searchable online user manual with videos
* Comprehensive set of training videos
* Over 160 years of sector experience
* Onsite and web meeting training available
* Better Impact Buddies – connect with your peers using Volunteer Impact.

Professional Data Hosting & Protection

* Data encrypted in transit over the internet
* Data encrypted at rest on our servers
* Passwords encrypted (such that not even we can read them)
* 24x7x365 server monitoring for intrusion attempts & prevention
* Data hosted in a CSAE4316 certified environment
* Annual third party penetration tests
* Brute Force Protection to prevent password hacking
* Optional Two Factor Authentication for administrators
* 5 year uptime of 99.997%
* For more information see Why IT Loves Working With Us

Enterprise Functionality

* For councils and organisations with multiple locations / departments
* Allow some decentralised configuration withing your accounts
* Centralise appropriate configuration options across your entire system
* Produce reports across selected or all accounts
* Communicate with volunteers across selected or all accounts
* Activity and email templates available to all accounts

Optional Client Module

* Customised profiles for your agency’s clients
* Unlimited custom fields of various types
* Client photo
* Connect one or more volunteers with one or more clients

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